SERVICES: BUSINESS

FREQUENTLY ASKED QUESTIONS

What information do you need to schedule my shipment?
Your address (including zip code), phone numbers, and destination city and state are the primary informational items that are needed to get the moving process in motion. Other information, such as additional stops, unusual items to be shipped (cars, boats, tractors, etc.) also need to be identified at this time.
 
 
If our schedule changes, when and who should we notify?
Call as soon as possible, even if you do not know the revised new move dates, please notify your move coordinator so scheduling changes can be made.
 
 
Are there any items that United cannot ship?
Yes, before your possessions are loaded, it is important to understand which items cannot be shipped because they represent a hazard or are perishable. Utilize this link to see a complete list of these non-allowable items.
 
 
Do I have to be present for all phases of the move process?
Yes, because you are the most important participant in the move.
  • You will need to be present during all phases of the move, the premove survey, packing, loading, and unloading to assure that all items which you intend to transport are surveyed, packed, loaded, and delivered.
  • You will need to do a final walk through at both origin and destination in order to:
    • Make sure that everything has been loaded (origin).
    • Make sure that there is no damage to the residence (origin or destination).
    • If there is damage, exceptions MUST be noted on the paperwork prior to the driver or packing crews departure or the claim will be denied.
  • You will need to sign all paperwork at both origin and destination.
 
When will the moving crew arrive on loading day?
Unless prior arrangements have been made, expect the moving crew to arrive by approximately 10:00 a.m.
  • The move coordinator will be in contact with you prior to the pack and load days in order to notify you at what time the crews will be arriving.
  • The driver may also contact you directly to inform you of his schedule.


For more Business Move Information,
feel free to email us or call us at 1- 800-426-7776

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