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| Accessorial Services: Services other
than transportation, performed by the agent at your request
(packing, unpacking, extra pickup, etc.). Charges for these
are in addition to transportation costs. |
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| Additional
Transportation Charge (ATC): This charge
compensates the carrier for services performed in areas where
the labor rates are higher than the national average. It also
compensates the carrier for additional costs incurred due to
traffic congestion and added time traveling to the area for
pickup or delivery. |
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| Advanced Charges:
Charges for services of others engaged by our agent at your
request, paid by our agent and added to your Bill of Lading. |
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| Agent:
An affiliated moving company authorized to act on behalf of
a motor carrier (in this instance, United Van Lines, Inc.).
The affiliated moving company may serve as booking, origin,
hauling and/or destination agent. |
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| Annual Carrier´s
Performance Report: A yearly report
giving statistics on a carrier´s performance in areas
such as estimating, claims settlement and on-time delivery.
At the time of your estimate (household goods survey), you will
be given a copy of this report, for which you must sign a receipt. |
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| Auxiliary Service
(shuttle): If the assigned over-the-road
van is unable to make a normal pickup/delivery because of physical
constraints and a second, smaller vehicle is needed, this is
considered Auxiliary Service. Physical constraints include situations
such as a too-narrow road, a bridge unable to support the weight
of the van, and the inability to park the moving van within
a reasonable distance of the pickup/delivery residence. Charges
for the second vehicle are assessed on an hourly basis, in addition
to charges for the extra labor involved. |
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| Bill of Lading:
The receipt for your goods and contract for their transportation.
Your signature acknowledges that your household goods can be
loaded on the van and "released to the carrier." |
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| Binding Estimate:
An estimate which specifies in advance the exact cost of moving,
based on all services determined necessary at the time the estimate
is prepared. |
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| Booking Agent:
The agent who accepts the order for your move and registers
it with United. The booking agent may or may not be your origin
or destination agent. |
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| Bulky Article:
Items such as boats, snowmobiles, golf carts and campers usually
carry a bulky article charge to compensate the hauler for the
difficulty of loading and unloading such articles, and their
unusual bulk or low weight density. In some cases, a "weight
additive" is applicable. |
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| Carrier:
The company providing transportation for your household goods
on whose ICC operating authority the shipment is moved. |
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| Claim:
Statement of loss or damage to any of your household goods while
in the charge of the carrier or its agent. |
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| COD (Cash on
Delivery): Shipment where customer
pays moving charges at time of delivery. For COD shipments,
payment is required in cash, by traveler´s check, money
order, cashier´s check or credit card. If you use a credit
card, you must arrange this with your origin agent because authorization
is required before loading. Personal checks
are not accepted. |
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| Consignee:
The person to whom the shipment is to be delivered. |
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| Declared Valuation:
Shipper´s indication of the value declared or the possessions
being shipped, thereby establishing the carrier´s maximum
liability for loss or damage to the shipment. If no value is
declared, the liability is then controlled by the tariff under
which the shipment is being handled. |
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| Destination
Agent: The agent designated in the
destination area to be available to assist or provide information
to you or the van operator regarding your shipment. |
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| Estimate:
An "educated guess" as to the van space requirements,
weight of your household goods and cost of the move determined
by an agent´s physical survey of shipment; the form on
which the survey information is recorded. |
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| Expedited Service:
A program which, for an additional charge, allows a specific
delivery date to be requested. If the date is not met, only
standard charges will apply. |
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| Extra Stop:
If a van operator is required to make an extra stop at either
origin or destination other than the main pickup or delivery
points, an extra charge will be assessed, the amount to be determined
by the tariff. |
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| Flight Charge
(stair carry): An extra charge for
carrying items to a higher or lower floor. |
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| Full-Value
Protection: A
valuation program which does not incorporate depreciation as
a factor in the settlement of a claim for loss or damage. |
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| High-Value
Inventory: Items of "extraordinary
value" such as antiques, coin collections and jewelry included
in a shipment. Items worth more than $100 per pound are articles
of extraordinary value. |
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| Interstate
Commerce Commission (ICC): The federal
agency governing the interstate transportation industry, including
movers of household goods. |
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| Inventory:
The list and condition of your
household furnishings, including the number of packed containers. |
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| Long Carry:
A charge assessed when a shipment must be moved more than 75
feet from the trailer to the door of the residence. |
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| Operating Authority:
Certification issued by the Interstate Commerce Commission (ICC)
authorizing a carrier to move household goods between designated
geographical areas. A United agency may also have its own separate
"operating authority" issued by the ICC or other governmental
entity, to move shipments within a certain geographical area. |
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| Order for Service:
The document authorizing the moving company to transport your
household goods. |
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| Order Number:
The number used to identify your shipment. It appears in the
upper right corner of the Bill of Lading and on the Order for
Service. It should be provided by the shipper whenever he contacts
the carrier. |
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| Origin Agent:
The agent designated in the origin area to be available for
preliminary readying of the shipment before movement, or to
provide information to you regarding your move. |
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| Overflow:
Articles to be shipped that are left behind due to insufficient
space on a van, to be loaded on a second van for transportation
and delivery. |
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| PBO (Packed
By Owner): Articles packed by the shipper,
not the carrier, for moving. |
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| Reweigh:
Second weighing of shipment performed at destination at the
shipper´s or United Van Lines´ request. |
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| Shipper:
The person (customer) whose
household goods are being moved. |
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| Storage-In-Transit
(SIT): Temporary storage of your household
goods in the warehouse of the carrier´s agent, pending
further transportation. |
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| Survey:
The booking agent examines (surveys) shipper´s goods to
develop estimate of charges. |
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| Tariff:
The carrier´s provisions, including rates, for services
performed, applicable to your move. |
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| Third-party
Services: Services
performed by someone other than the carrier at your request
or required by federal, state or local law. |
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| Unpacking:
Per your advance request, removing your goods from containers
and placing them on a flat surface, as well as the disposal
of such containers and packing materials. If ordered, unpacking
service must be performed at the time of delivery unless requested
otherwise. |
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| Van Operator:
The driver of the vehicle carrying your household goods. |
